Terms of Service

COLABR8 TECH provides a cloud-based CRM and business management platform accessible at crm.colabr8.tech. Features include contact and pipeline management, invoicing and quoting, bookings, a connected email inbox, email campaigns, social media scheduling, and AI tools.

The platform is provided on a software-as-a-service basis. We develop it continuously, and features may be added, changed or withdrawn. We will not make a change that materially reduces the core functionality of your plan without giving you notice.

You must be at least 18 years old and have authority to enter into these Terms on behalf of yourself or your organisation. The platform is intended for business use. By using it, you confirm you meet these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, including that of users you invite. You must notify us immediately at support@colabr8.tech if you suspect unauthorised access.

Where you invite team members, you are responsible for their use of the platform and for the access level you grant them.

You agree not to:

• Use the platform for any unlawful purpose
• Send spam, unsolicited marketing, or harassing communications, or send email or SMS to people who have not consented where consent is required
• Upload malicious code or attempt to compromise, probe or overload platform security or infrastructure
• Attempt to access another tenant's data, or circumvent access controls
• Resell or sublicense access to the platform without our written consent
• Store or transmit content that infringes third-party rights, or that is unlawful
• Use the platform, or data obtained through it, to build advertising profiles, track individuals across services, or act as a data broker
• Use automated means to extract data from the platform at a scale that degrades service for others

You are responsible for the lawfulness of the data you upload and the messages you send through the platform, including compliance with UK GDPR and PECR where they apply to you.

Access to the platform requires a paid subscription. Fees are charged monthly or annually as selected at sign-up. Payments are processed by Stripe. All prices are in GBP and exclude VAT where applicable.

Subscriptions renew automatically unless cancelled before the renewal date. You can manage or cancel your subscription from the Billing section of the platform.

If a payment fails, your account enters a grace period of 7 days during which the service continues and you can update your payment details. If payment is not resolved within that period, we may suspend access to the account. Suspension disables sign-in but does not delete your data, and access is restored when payment succeeds.

New subscribers may cancel within 14 days of first payment for a full refund. After that window, subscription fees are non-refundable except where required by law.

We may change our prices. We will give at least 30 days notice before a price change affects your subscription, and you may cancel before it takes effect.

Where a free trial is offered, you will not be charged until the trial period ends. You may cancel at any time during the trial without charge. We may withdraw or change trial terms for future customers at any time.

You retain full ownership of all data you enter into the platform, including your contacts, companies, deals, documents and mailbox content. We claim no rights over it. We do not sell it, and we do not use it to train generalised AI models.

You grant us only the limited licence needed to host, process, transmit and display that data in order to provide the platform to you, and to make backups.

For the purposes of UK GDPR, you are the controller of the personal data you put into the platform and we are your processor. Our Privacy Policy sets out how we handle that data, the subprocessors we use, and how long we keep it. Where you require a separate data processing agreement, contact us.

You may export your data at any time while your subscription is active. On closure, we delete your account and CRM data within 30 days of a written deletion request, except for invoices and accounting records which we are required to keep for 6 years.

The platform can connect to third-party services on your instruction — including Microsoft Outlook, Google Gmail, generic IMAP and SMTP mailboxes, and social media accounts. When you connect an account:

• You confirm you are authorised to connect that account and to grant the permissions requested
• You remain bound by that provider's own terms, and we are not responsible for their service
• We access only the permissions described in our Privacy Policy, and use them only to provide the features you can see in the platform
• You can disconnect the account at any time, which removes the stored credentials

We may suspend or revoke an integration if we believe it is being used in breach of these Terms or of the relevant provider's policies. Our use of data obtained from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements, as set out in our Privacy Policy.

The platform includes AI tools that generate text and summaries from your CRM records. AI output can be inaccurate or incomplete. You are responsible for reviewing anything generated before you rely on it, send it to a customer, or use it in a business decision. We do not warrant that AI output is accurate, and it does not constitute professional advice.

We work to keep the platform available and to resolve faults promptly, but we do not offer a guaranteed uptime level and the service is provided on an “as available” basis. We do not currently commit to a service level agreement. Where an SLA is agreed separately in writing for an enterprise account, that agreement takes precedence over this clause.

We will give notice of planned maintenance where reasonably possible. We are not liable for interruptions arising from causes beyond our reasonable control, including failures of third-party providers on which the platform depends.

Support is provided by email at support@colabr8.tech. We aim to respond promptly during UK business hours. Response times quoted on our pricing pages are targets rather than contractual guarantees unless separately agreed in writing.

All platform software, design, and content are the property of COLABR8 TECH LIMITED. You are granted a limited, non-exclusive, non-transferable licence to use the platform during your subscription. You may not copy, modify, reverse-engineer, or distribute any part of the platform.

Where your plan includes white-label branding, you may present the platform under your own brand to your own customers. That right lasts only while your subscription is active and does not transfer ownership of the underlying software.

Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be limited.

Subject to that, and to the fullest extent permitted by law, COLABR8 TECH LIMITED shall not be liable for indirect, incidental or consequential loss, nor for loss of profits, revenue, goodwill, business opportunity, or data, arising from your use of the platform. Our total aggregate liability shall not exceed the fees paid by you in the 12 months preceding the claim.

You are responsible for maintaining your own exports or backups of business-critical data.

You may cancel your account at any time via the Billing section. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except under the 14-day window in clause 5, or where required by law.

We may suspend or terminate accounts that breach these Terms. Where practical we will give notice and an opportunity to put the breach right first; where the breach is serious — for example unlawful use, or activity that threatens the security of the platform or other customers — we may act immediately.

On termination, your right to use the platform ends. Data handling after termination is described in clause 7 and in our Privacy Policy.

These Terms are governed by the law of Scotland. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

We may update these Terms from time to time. We will give at least 30 days notice of material changes by email or in the platform. Continued use after that date constitutes acceptance. If you do not accept a change, you may cancel before it takes effect.